Privacy Policy
Version: June 2025
1. Data controller
Solstrati, a Belgian e-commerce company, is the data controller for the personal data you share through our website. Questions? Email us at info@solstrati.com.
2. What data do we collect?
We process the following personal data:
- Account data: name and email address upon registration
- Order data: name, delivery address and payment details when making a purchase
- Communication data: messages you send via email or contact form
- Browsing data: anonymised website statistics via cookies
3. Why do we use your data?
- Processing, payment and delivery of your order
- Customer service and handling of enquiries or complaints
- Improvement of our website, products and services
- Compliance with legal and fiscal obligations
4. Legal basis
We process your data on the basis of contract performance (order), a legal obligation, or our legitimate interest in improving our services.
5. Sharing data with third parties
We never sell or rent your personal data. We only share data with:
- Logistics partners who deliver your order
- Payment providers for secure transaction processing
- Government authorities when legally required
6. Retention period
Personal data is retained for as long as necessary for the purpose for which it was collected. Order data is retained for a maximum of 7 years for fiscal obligations, after which it is securely deleted.
7. Your rights
You have the right to access, correct, delete or transfer your personal data. You can also object to processing. Send a written request to info@solstrati.com — we will respond within 30 days.
8. Cookies
We use functional cookies necessary for the operation of the website, and analytical cookies to track visitor statistics. You can disable cookies through your browser settings, though this may limit website functionality.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
10. Changes
This privacy policy may be updated. The most recent version will always be on this page. For significant changes we will notify you by email.